Information We Collect
Depending on how you use our website and services, MeliBe Designs may collect your name, email address, phone number, billing or shipping information, order and product selections, uploaded artwork or design files, website and social media links you submit, and communications you send to us. We may also receive limited technical information needed to operate, troubleshoot, and protect the website, such as request and security logs.
How We Use Information
We use personal information only for legitimate MeliBe Designs business purposes related to providing and operating our services. These purposes include:
- responding to inquiries and providing customer support;
- producing custom products and fulfilling orders;
- communicating about an inquiry or order;
- processing payments and arranging shipping or delivery;
- preventing fraud, abuse, and security incidents;
- maintaining records needed for business, legal, or accounting purposes; and
- maintaining and improving website operations.
Payments
Payments made through our website are processed by Stripe. MeliBe Designs does not directly store full credit or debit card numbers. Stripe processes payment information according to its own privacy and security practices.
Service Providers
We may provide information to service providers only when reasonably necessary for them to perform services on our behalf. These providers may include Stripe for payment processing, shipping providers, email providers used to deliver and respond to inquiries, hosting and infrastructure providers, and Etsy when you choose to interact with Etsy services. These providers process information under their own terms and privacy practices.
Selling or Marketing Personal Information
We do not sell personal information. We do not share personal information with third parties for their own marketing purposes.
Data Retention
We retain information only for as long as reasonably necessary to fulfill orders, provide support, comply with legal or accounting obligations, resolve disputes, and protect our business.
Security
We use reasonable administrative, technical, and organizational measures intended to protect information. No website or method of transmission or storage can be guaranteed to be completely secure.
Cookies and Similar Technologies
Our current use of cookies and related browser technologies is described in our Cookie Policy.
Third-Party Services
Our website links to services such as Etsy, Instagram, and TikTok and may direct customers to Stripe-hosted payment pages. Third-party websites and services have their own privacy policies and terms. MeliBe Designs is not responsible for the privacy practices of third-party websites.
Changes to This Policy
We may update this policy as our website or business practices change. The date above shows when this page was last updated.
Contact
For privacy questions or requests, contact MeliBe Designs through our website inquiry form. Please do not include payment card details in your message or uploaded files.